Transformation is happening everywhere, and service design finds itself at the center of this storm.
Integer’s Dennis Wakabayashi delivered the keynote address today at Service Design Week on C-Suite Centricity: The CX Impact on Enterprise Performance.
The CX revolution is underway and marketers need to reach for higher results with their current CX programs by looking at CX strategy from an entirely different perspective. Dennis shared practical tools and methods to reveal the true connection between customer experience and an organization’s financial success.
To download the presentation, click here.